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Business Value Drivers

AGL creates value for shareholders and other stakeholders through the utilisation of various forms of capital: financial, manufactured, intellectual, human, social and relationship and natural.

Customers

Effective and trusted relationships with residential, business, and wholesale customers.

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Communities & Relationships

The strength of working relationships and trust with key stakeholders; brand and reputation.

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People

The competencies, experience, behaviours, engagement and wellbeing of AGL’s employees and contractors.

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Environment

Access to and stewardship and use of scarce natural resources, and AGL’s impact on the natural environment, both directly and as a result of the products and services provided.

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Infrastructure

Effective and efficient use of assets throughout the value chain that AGL uses, owns or has control of, to enable delivery of energy to the market and to customers.

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Systems & Processes

Availability and development of processes, knowledge, insights, systems and data, including energy portfolio management and customer analytics, to support and enhance business activities.

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Finance

Access to and management of financial capital to support execution of strategy and investment in growth opportunities through retaining financial market support.

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